Shipping Policy

At Echonewyellow, we believe that the right accessory is the soulful detail that completes your look. From the moment your order is placed to the moment it arrives as a personal statement or a curated gift, we handle every package with the utmost care.

OUR SHIPPING PHILOSOPHY

To ensure our curated collections—from fluid mulberry silk to artisanal walnut storage—reach customers worldwide with the perfect balance of quality and value, we ship directly from our specialized fulfillment centers. This allows us to maintain strict quality control over every "Style Loadout" before it begins its journey to you.

This approach allows us to:

• Curate a diverse range of Modern, Meaningful, and Textured accessories.
• Maintain fair pricing by streamlining the fulfillment process directly from our craft partners.
• Ensure every item undergoes a multi-stage quality inspection (checking silk weaves, wood grains, and fastenings) before shipping.

We appreciate your patience — premium, purposeful accessories are worth the wait.

1. PROCESSING TIME & SHIPPING FEE

Every order goes through a careful review to ensure it meets our aesthetic and quality standards.

• Order Processing Time: Please allow 1–3 business days for order processing, quality inspection, and packaging.
• Peak Seasons: During holidays or major promotional events, processing time may take up to 5 business days.
• Shipping Fee: We offer Standard Shipping for a flat rate of $5.99 (worldwide).

2. ESTIMATED DELIVERY TIMES

Because our products ship from our global partner facilities to ensure the best selection, delivery times may vary depending on your location.

*Delivery times are estimates and not guaranteed delivery dates. We appreciate your understanding — quality curation takes time to deliver safely.

3. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

• Tracking Updates: Please allow 1–3 business days for tracking information to update after the shipping label is created. If tracking does not show immediate movement, rest assured — your "pick" is on its way.

4. CUSTOMS, DUTIES & TAXES

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

• Any customs duties, import taxes, or fees charged by local authorities are the responsibility of the customer.
• Echonewyellow is not responsible for delays caused by customs clearance processes.

5. ORDER CHANGES & CANCELLATIONS

We work quickly to prepare and ship your order to ensure timely delivery.

• If you need to change your shipping address or cancel your order, please contact us at support@echonewyellow.com within 12 hours of placing your order.
• Once processing has begun (especially for custom-engraved items), we are unable to modify or cancel the shipment.
  

6. LOST OR DAMAGED PACKAGES

Your satisfaction and a seamless shopping experience are our priorities.

• Damaged Items: If your item arrives damaged or with a defect, please email us clear photos within 72 hours of delivery, and we will arrange a replacement as soon as possible.
• Lost or Stolen Packages: Echonewyellow is not liable for packages that are lost or stolen after the tracking status shows “Delivered”. If your tracking indicates delivery but you cannot locate the package, please check with neighbors and contact the shipping carrier immediately to file a claim.

Echonewyellow Official

Email: support@echonewyellow.com

Address: Martinez O&A LLC
3337 E Holladay, Tucson, AZ, 85706, USA

Phone: (424) 842-4482